Now in its 15th year, the annual PBM Customer Satisfaction Report provides an insider’s view of PBM performance. The report shares how U.S. employers, union groups and associations rate their own PBMs on overall performance and a full range of service dimensions. The 2009 report includes new information on employer demographics, specialty pharmacy, RFP processes and customer loyalty.

The newly designed, four-color report provides benefit managers and industry experts with valuable market intelligence:

• Information for researching, selecting and managing PBMs.
• Trend data on year-to-year service performance of PBMs.
• Strengths and weaknesses of individual PBMs.
• Insights on transparency and customer loyalty. 
 
The 2009 report is now available in print or as a PDF file.