2007 PBM Customer Satisfaction Report The PBM Customer Satisfaction Report provides an insider's view of PBM performance. This 13th annual report includes profiles of 18 PBMs, with employer ratings on three overall service and performance measures, and 15 aspects of service. PBMI members receive a 10% discount off of the report price. Discounts will be reflected in checkout process. Price: $195.00     Quantity:

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Act (ADA) Computer Workstation Safety Diversity in the Workplace Fair Labor Standards Act (FLSA) Family and Medical Leave Act (FMLA) Hiring and Firing Introduction to Information Systems Introduction to Workplace Safety Investigating Employee Claims Office Safety Sexual Harassment Awareness for Employees Sexual Harassment Awareness for Employees Sexual Harassment Awareness for Managers Substance Abuse Violence in the Workplace WorkSecure: Exterior Physical Protection Systems WorkSecure: Interior Physical Protection Systems WorkSecure: Physical Security Overview WorkSecure: Security Issues for Facility Planning WorkSecure: Security Measures for Employees ABCs of Generic Drugs ABCs of Pharmacy Benefit Managers Drug Benefit Management Industry Overview: Drug Benefit Stakeholders Primer on Specialty Pharmacy Individual Plan Sponsor -- New Individual Plan Sponsor -- Renewal Industry Partners -- New Industry Partners -- Renewal PBM -- New PBM -- Renewal Active Listening Skills Basics of Business Finance Building Customer Loyalty Improving Productivity Making Meetings Work I: Purpose and Preparation Making Meetings Work II: Leadership Managing Conflict Managing Conflict Managing Job Stress Managing Transition to Teams Overcoming Negativity in the Workplace Personal Leadership Power Quality Management Refresher Self-Motivation SMART Goal Setting 2007 Drug Benefit Design Report 2007 PBM Customer Satisfaction Report 2008 PBM Customer Satisfaction Report 2008-09 Drug Benefit Design Report 2009 Electronic PBM Customer Satisfaction Report 2009 Printed PBM Customer Satisfaction Report 2009-2010 Drug Benefit Design Report Emerging Models in Community Pharmacy Tackling the Challenges of Medicare Part D Three-Paper Series Understanding Value-based Drug Benefit Plan Design Exploring the Post-AWP World - Webcast Recording Innovation in Medication Management - Webcast Recording Optimizing Medication Therapy Management Programs Specialty Pharmacy Management 2.0 - Webcast Recording 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