PBMI's PBM Customer Satisfaction Report features trend information on how PBMs as a group perform year-to-year and includes individual PBM profiles. A total of 396 U.S. plan sponsors representing more than 43.2 million members responded to the survey this year. Results are reported separately for larger PBMs (more than 20 million reported members) and smaller PBMs (20 million members or less).
The report provides benefit managers and industry experts with valuable market intelligence:
- Information for researching, selecting and managing PBMs
- Trend data on service performance of PBMs
- Strengths and weaknesses of individual PBMs
- Insights on transparency and customer loyalty
This publication is the property of PBMI. No part of this publication may be reported, reproduced, or transmitted in any form or by any means electronic or mechanical without the express written permission of the Pharmacy Benefit Management Institute.
The report is available for purchase as a PDF File.