PBMI - Pharmacy Benefit Management Institute



2014 PBM Customer Satisfaction Report 

PBMI's PBM Customer Satisfaction Report features trend information on how PBMs as a group perform year-to-year and includes individual PBM profiles. A total of 394 U.S. plan sponsors representing more than 64.7 million enrollees responded to the survey this year.   

 The report provides benefit managers and industry experts with valuable market intelligence:

  • Information for researching, selecting and managing PBMs
  • Trend data on service performance of PBMs
  • Strengths and weaknesses of individual PBMs
  • Insights on transparency and customer loyalty
This publication is the property of PBMI. No part of this publication may be reported, reproduced, or transmitted in any form or by any means electronic or mechanical without the express written permission of the Pharmacy Benefit Management Institute.

To use the survey results from PBMI’s Pharmacy Benefit Manager Customer Satisfaction Report in advertising, marketing pieces, or other materials, individuals or companies must pay a licensing fee to PBMI. Please refer to the complete copyright and terms of use agreement. By purchasing the report, you agree to accept these terms and conditions. To apply for a license, please contact Linda DeChant at ldechant@pbmi.com.

The report is available for purchase as a PDF File.

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